Privacy Policy

Effective Date: January 8, 2026
Last Updated: January 8, 2026

At DigitalDive (“we,” “us,” or “our”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (www.digitaldive.pro) or use our WordPress plugins, products, and services (“Products”). By using our Site or Products, you agree to this Privacy Policy. If you do not agree, please discontinue use.

1. Who We Are

DigitalDive is a software company that develops and sells WordPress plugins and related digital tools. We use Freemius, Ltd. as our trusted third-party provider for payment processing, licensing, and account management.

2. Information We Collect

We collect only the information necessary to provide our Products, deliver support, and maintain licensing compliance.

a. Information You Provide

When purchasing, registering, or contacting us, you may provide:

  • Name and email address
  • Billing and payment information (processed securely via Freemius)
  • Company or website details (optional)
  • Support or pre-sale messages

We do not store your credit card details or full payment data. All payment transactions are securely handled by Freemius or its payment partners (such as Stripe or PayPal).

b. Automatically Collected Data

When you activate or use our plugins, Freemius may automatically collect:

  • Website domain and WordPress version
  • Plugin activation status and license key information
  • Technical details such as PHP version or server type
  • Optional anonymized usage data

You can control what data is shared through your plugin’s “Account” or “Privacy” settings.

c. Cookies and Analytics

Our website uses cookies to improve performance, remember preferences, and analyze anonymous visitor data. You can disable cookies in your browser, but some features may not function properly.

3. How We Use Information

We use the information we collect to:

  • Process orders and manage licenses
  • Provide updates, technical support, and security alerts
  • Communicate about product news or account issues
  • Improve our website and plugins
  • Prevent fraud, piracy, or misuse

We never sell, rent, or trade your personal information.

4. Freemius Data Handling

Our Products integrate with Freemius, Ltd., which manages payment processing, licensing, and analytics on our behalf. Freemius acts as a data processor under the EU General Data Protection Regulation (GDPR).

When you purchase or activate a plugin, Freemius may collect limited personal and technical data as described in their own Freemius Privacy Policy. Freemius complies with GDPR, CCPA, and PCI-DSS standards for data protection and secure transactions.

If you wish to review, update, or delete your data, you can contact Freemius directly or reach out to us.

5. Email Communication

When you purchase or activate a Product, we may send:

  • Transactional emails such as receipts, license activations, or renewal notices
  • Product updates and service notifications
  • Optional newsletters, only if you explicitly opt-in

You may unsubscribe from marketing emails at any time using the unsubscribe link provided. We do not send spam or share your email with third parties.

6. Data Retention

We retain your information only for as long as necessary to provide services, comply with legal obligations, and maintain accurate business records. Once no longer needed, your personal data will be securely deleted or anonymized.

7. Data Security

We use industry-standard encryption and secure servers to protect your information. While no online service is completely risk-free, we take reasonable steps to safeguard your data from unauthorized access, loss, or misuse.

8. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Withdraw consent for data processing
  • Request a copy of your stored data
  • File a complaint with a data protection authority

To exercise these rights, contact us at [email protected] or reach out to Freemius through their privacy channels.

9. Children’s Privacy

Our Site and Products are intended for users aged 18 and older. We do not knowingly collect personal information from minors. If you believe we have unintentionally collected data from a child, please contact us immediately.

Our Site or Products may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. By continuing to use our Site or Products after changes are posted, you accept the updated Policy.

12. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

Email: [email protected]
Website: https://www.digitaldive.pro